Shipping & Delivery
Peak season delivery notice
We are in our peak season, so some deliveries may take longer than usual. During the current peak season, delays can come from several places: our suppliers, the shipping carriers, traffic and road conditions, and customs clearance. We are working hard to get every order to you as quickly as we can. Thank you for your patience and understanding during this period.
If your order seems late, email us at tashiro@evaly.store with your order number and we will check on it for you. If we cannot ship your order within the time we told you, or within 30 days if we gave no time, we will email you and you can choose to wait or to cancel for a full refund.
We ship to the United States, Canada and Australia. Every order ships free, with tracking, except US orders to Alaska, Hawaii, Puerto Rico, other US territories and APO/FPO/DPO addresses, which pay a shipping fee shown at checkout.
How long it takes: lamps and other non-food items
- Processing: 1 to 3 business days. We inspect and pack your order and hand it to the carrier.
- In transit: 4 to 10 business days from our overseas warehouse.
US orders for lamps and other non-food items ship from our US warehouse. If our US warehouse is out of stock, your order ships from our overseas warehouse. Orders to Canada and Australia ship from our overseas warehouse.
Tracking
You get a tracking number by email as soon as your order ships, and you can follow it on our Track your order page. It can take 24 to 48 hours before the first scan shows.
Duties and taxes
For US orders of lamps and other non-food items, import duties are included in the price, so there is nothing extra to pay when your parcel arrives.
Orders to Canada may be charged GST/HST and import duties by the carrier at delivery.
Lost, stolen or damaged parcels, and Package Protection
- Without Package Protection: if your parcel is lost in transit, stolen, or marked as delivered but never reaches you, we resend it free. We first open a trace with the carrier, keep you updated by email, and resend once the trace closes. Please check around your home and with your neighbors first.
- With Package Protection: an optional service you can add at checkout when it is offered in your cart ($2.99 in the US, C$3.99 in Canada, A$4.49 in Australia). If your parcel is lost, stolen or marked as delivered but never reaches you, we ship your replacement as soon as you report it, with no waiting for a carrier trace.
- Replacement, not refund: for a lost or stolen parcel we send a replacement, with or without Package Protection, not a refund. If an item can no longer be supplied, we refund everything you paid for it, including any shipping fee and Package Protection. This does not limit your rights under the consumer laws where you live.
- Damaged: with or without Package Protection, damaged, defective or wrong items, and items missing from your parcel, are replaced or refunded under our Refund policy, with no return needed.
- Wrong or incomplete address: email us right away and we fix it free if the order has not shipped. If a parcel comes back or is lost because the address was wrong or incomplete, we resend it once you pay the new shipping cost.
- How to report it: email tashiro@evaly.store with your order number. For a lost or stolen parcel, tell us what your tracking shows, within 60 days of your order date. For damage, add a photo of the item and the box, within 30 days of delivery (60 days for dietary supplements).
Change of address
Email us at tashiro@evaly.store as soon as possible. If your order has not shipped yet, we fix the address free. If a parcel comes back or is lost because the address was wrong or incomplete, we resend it once you pay the new shipping cost.