Returns & Refunds
Lamps and other non-food items shipped to the United States, Canada or Australia come with a 30-day money-back guarantee, counted from the day your order is delivered. Dietary supplements come with a 60-day money-back guarantee, see Dietary supplements below.
Lamps: damaged, defective or wrong item
Email us within 30 days of delivery with your order number and a photo or short video of the problem. We send a free replacement or a full refund, whichever you prefer. You do not need to send the item back.
Lamps: changed your mind
Email us within 30 days of delivery with your order number and we reply with the return address. Please send the item back unused, with all its parts and the original packaging, using a tracked service. Return shipping is paid by you. We refund the price of the item to your original payment method within 5 to 10 business days after the return reaches us.
Sheer Illusion Fleece Tights: wrong size or shade (free exchange)
Email us within 30 days of delivery with your order number and the size or shade you want. Trying them on is fine. Please send them back unwashed and undamaged. We reply with the return address. Send the pair back with a tracked service and email us the postage receipt: we refund your return postage and ship the right size or shade to you at no charge as soon as the pair is on its way. You can choose a refund under "changed your mind" above instead of an exchange.
Fuji GearGuard AFM/DFM Disabler: 90-day no-shudder guarantee and free replacement
If AFM/DFM cycling or the shudder comes back within 90 days of delivery, email us with your order number, your vehicle's year, model and engine, and a short video. We send a free replacement or a full refund, whichever you prefer. If the module stops working at any time after that, email us and we send a free replacement. You do not need to send the old module back. Bought it for a vehicle it does not fit, or changed your mind? The 30-day "changed your mind" rule above applies.
Dietary supplements: 60-day money-back guarantee
Our black seed oil softgels and soursop gummies come with a 60-day money-back guarantee, counted from the day your order is delivered. If you are not completely satisfied, email us within 60 days of delivery to start a return, and we refund the item price in full, whether the bottles are opened or unopened.
- How to start a return: email tashiro@evaly.store with your order number and the reason. We reply within 24 hours, Monday to Friday, with the return address. Please wait for our reply before you send anything back.
- Sending it back: send the bottles back using a tracked service. Return shipping is paid by you.
- Bundles: if you bought a bundle (3 or 5 bottles), return the whole bundle, all its bottles, opened or unopened. We cannot refund part of a bundle.
- Your refund: we refund the item price you paid, after any discount code, to your original payment method within 5 to 10 business days after the bottles reach us. Shipping fees and Package Protection are not refunded.
- Automatic Refills: the guarantee covers your first Automatic Refills order. Later refill orders are not covered by it. You can cancel your refills online at any time. A refill that has been charged but has not shipped yet is refunded in full if you ask, and a charge taken after you cancelled is refunded automatically and does not ship. See our Subscription policy.
- Damaged, defective or wrong items, or items missing from your parcel: on any order, refills included, email us within 60 days of delivery with your order number and a photo of the bottle, its label and the package (for a missing item, a photo of the package and what arrived). We send a free replacement or a full refund for the affected bottles, whichever you prefer. You do not need to send anything back.
- If you have a reaction: stop using the product, talk to your doctor and email us so we can look into it. See "Dietary supplements: safe use" in our Terms of service.
- Earlier orders: orders placed before this policy was updated follow these same rules, counted from their delivery.
- Free e-book: if your order came with a free e-book, it is yours to keep, and it does not change your refund.
Lost, stolen or damaged parcels, and Package Protection
- Without Package Protection: if your parcel is lost in transit, stolen, or marked as delivered but never reaches you, we resend it free. We first open a trace with the carrier, keep you updated by email, and resend once the trace closes. Please check around your home and with your neighbors first.
- With Package Protection: an optional service you can add at checkout when it is offered in your cart ($2.99 in the US, C$3.99 in Canada, A$4.49 in Australia). If your parcel is lost, stolen or marked as delivered but never reaches you, we ship your replacement as soon as you report it, with no waiting for a carrier trace.
- Replacement, not refund: for a lost or stolen parcel we send a replacement, with or without Package Protection, not a refund. If an item can no longer be supplied, we refund everything you paid for it, including any shipping fee and Package Protection. This does not limit your rights under the consumer laws where you live.
- Damaged: with or without Package Protection, damaged, defective or wrong items, and items missing from your parcel, are replaced or refunded under our Refund policy, with no return needed.
- Wrong or incomplete address: email us right away and we fix it free if the order has not shipped. If a parcel comes back or is lost because the address was wrong or incomplete, we resend it once you pay the new shipping cost.
- How to report it: email tashiro@evaly.store with your order number. For a lost or stolen parcel, tell us what your tracking shows, within 60 days of your order date. For damage, add a photo of the item and the box, within 30 days of delivery (60 days for dietary supplements).
How to reach us
Email tashiro@evaly.store. We reply within 24 hours, Monday to Friday.
This page covers orders shipped to the United States, Canada and Australia. Orders shipped within Japan follow our Japanese policy.